Frequently Asked Questions

 

Our Company

  Where is your company Any Car Any City located?
  We are based in St. Louis, Missouri, and is in the process of opening several sales & customer service satellite offices in various parts of the U. S, as our business and geographic coverage expands.
   
  How is Any Car Any City different from other car buying services?
  Most other services offer you a price quote, but all they do is either sell your personal information to a lead company or send your personal information to a few dealers only for you to get bombarded with phone calls, emails, etc. You still have to negotiate and go back and forth from one dealership to another. We are your single point of contact and everything is pre-negotiated upfront, so all you do is simply go to the dealership and pick up your new or pre-owned car, truck, or SUV, with us guiding you every step of the way.
   
  Any Car Any City is an internet-based company — are you legitimate?
  At AnyCarAnyCity.Com, earning and maintaining your trust is of the highest importance to us. We have a long and growing list of satisfied clients who were quickly put at ease by our prompt, professional customer service, and were thrilled with the time and financial savings they realized. Please visit our Testimonials Page to read the stories about their experience with us. To extend this peace of mind to those still considering using our service, we offer a 100% Customer Satisfaction Guarantee, as well as 100% Lowest Price Guarantee on new vehicles.

In addition to our internal customer satisfaction policies, we participate in the Better Business Bureau Online Accreditation Program. As a BBB-accredited business, we are held to extremely high standards of business ethics and operating procedures, as well as truth-in-advertising standards. Feel free to click on the blue BBB icon at the bottom left corner of our primary pages to check on our accreditation status and history. As part of our participation with the BBB, we strictly adhere to the 8 key elements of the BBB Standards for Trust. As such, our code of conduct and our track record remain completely transparent for all to see. Additionally, the fact that a large portion of our business comes from referrals and repeat customers is another testament to the level of trust that our customers place in us, once they get to know us.
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Buy A Car

  In general, how does the process work?
  Simply fill out and submit either the Buy A Car form or Sell A Car form, along with your initial deposit, $50 for Buy A Car and $100 for Sell A Car services. We then follow up with you, based on the information you've provided on the form, to insure that everything is accurate and to make sure that we completely understand your goals and your situation. We then proceed to locate your dream car, shop relentlessly and negotiate the lowest price available...or, if selling your car, put our industry professionals to work to get you the most money possible for your vehicle. Above all...we are here to offer a smarter and more relaxing alternative to the traditional dealership experience, and put the power in your hands this time...all for a very reasonable fee.
   
  What steps does Any Car Any City take to find the best used cars?
  We pride ourselves on finding the best pre-owned cars in the marketplace for our clients. Once we find a car that meets our high standards, we then leverage our decades of industry knowledge to negotiate the absolute lowest possible price on your behalf. With years of experience in buying and selling cars, we have many strategies that have proven successful. There are a number of steps we take to insure that we are finding just the right vehicle for you and your situation. First of all, we only do business with reputable car dealerships, which offer higher quality vehicles. Most cars on a dealership lot have gone through an extensive inspection, and have been reconditioned and brought up to safety standards. We typically do not deal with private sellers on used vehicles, as this introduces a higher level of uncertainty and risk for ourselves and our clients than we are willing to accept. Private sellers typically don't have their car inspected or repaired before selling, and quite often you wind up buying someone else's headache.

We then look with experienced eyes at the CARFAX and/or AutoCheck vehicle history reports for every car we locate to find out about accidents, frame damage, salvage titles, lemon law buybacks, junk, flood titles, service records and more. As we review the report, we keep a keen eye out for certain aspects of the report where we can see potential hazards. But please remember, neither CARFAX nor AutoCheck always tell everything regarding a vehicle's past, and because of our industry insight and strong relations with reputable dealers, we can get even more information based upon our years of experience.
   
  How do I know that you can get a better deal than I can get on my own?
This is what we do every day and we are relentless in our efforts for you. We have an experienced research team that, first and foremost, focuses on finding the highest quality vehicle. Your average consumer wouldn't even know where to begin in trying to determine the quality of one used car compared to another. Your typical car buyer may initially think he or she got a great deal on a used car, only to discover later that they have purchased someone else's headache.

Your work order is then turned over to our professional negotiators that know all of the dealer's hidden profit centers. As industry insiders, we have access to all factory incentives, rebates, special financing, hidden dealer cash, and "trunk money", not advertised to the public. We leverage our decades of experience of buying and negotiating thousands of vehicles, knowing exactly what to do in order to uncover every possible discount available. You can rest assured knowing that you will not find a better deal. Period.

Can you help negotiate the value I get for my trade-in?
Yes, we are a full service company...we also put our decades of industry knowledge and experience to work to help you get full retail value for your trade-in. You'll be in a much stronger negotiating position, rather than to just be limited to the wholesale value the dealership gives. This element of our service alone can result in saving you thousands of dollars.

What kinds of cars are available through your buying service?
Our name says it all...we can find any vehicle you are looking for: new cars, pre-owned cars, trucks, or SUV's. We have built up an exclusive, nationwide network of dealers to source all types of vehicles, even rare and specialty models.

How does it work if my vehicle is sourced from out of town, and needs to be transported?
We have several trusted, nationwide auto shipping companies whom we have worked with in the past, and can utilize for this service. AnyCarAnyCity.Com will facilitate the coordination of these services, but will not be held responsible for any damage during transport. Before shipping the vehicle, please check with your insurance company to make sure the vehicle is covered under your policy. All shipping charges are the responsibility of the buyer. Most commonly, any auto shipping charges incurred are far outweighed by the negotiated savings on the vehicle itself, as the reason for it being sourced from out of state.

How long does it take to find my car?
Once your deposit is received, we can usually locate your ideal new or pre-owned vehicle within 48 hours. It may take up to one week for rare or specialty automobiles. If you are looking to source your new vehicle immediately, we can accommodate this as well, and will expedite your order for no additional charge.
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Sell A Car

  What if I want to sell my car?
You can either call one of our team members who will walk you through the process, or you can choose to do it yourself online through our website. To use our online system, simply click on Sell A Car, and then on the Get Started Today button in the sub navigation bar below. You will then need to give us all the information about your car that you are selling. Once you click the Submit button, you will be directed to our secure payment page, simply click Pay Now and enter your deposit to get started.

How much more can I expect to make selling my car at retail?
On average, a dealership will make $3,000-$4,000 just from your trade-in, as they will typically only give you wholesale value for your car. AnyCarAnyCity.Com has the ability and experience to sell your car for full retail value.

How long does it take to sell my car?
Typically it can take 2-4 weeks, depending upon your specific vehicle and your geographic and demographic market. If you wish to sell your vehicle as soon as possible, you may wish to price it more aggressively...in which case, it can sell as quickly as 3 days or even sooner.

What happens if my car doesn't sell?
No matter the year, make, model or condition of your car...somewhere out there, there is someone who wants to buy it...and it is our job to find them! We don't give up until your car is sold. Most companies will charge you upfront for their fees. Our pricing structure is such that if we don't sell your car, we don't get paid. Clearly, we are motivated to sell your car!
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Financial Matters

  How much money can I expect to save by using your service?
Typically, we save our customers thousands of dollars per transaction. We also protect you from all the hidden fees that dealers are trained to work into every deal. Remember, when you walk in to a dealership alone you are going up against trained negotiators whose paycheck is determined by how much they make on you!

When you think of savings, please consider as well the time and aggravation you'll be saving. We also have access to hundreds of lease programs and lenders and use our massive buying power to your advantage saving you thousands of dollars.

Can you help me out with financing my new car?
Yes, this is another service that AnyCarAnyCity.Com offers its customers. We do our very best to be a full-service car buying and selling operation. Financing is another area that falls within our significant pool of knowledge, and our team is very familiar with every aspect of this side of the business."

I've had some problems with my credit in the past...will this prevent me from purchasing a new vehicle?
No. We have a wide array of financial institutions that we have done business with, such as banks, credit unions, online banks, etc. We know from experience exactly what a bank looks for when approving/underwriting a loan. Dealerships have special finance departments that specialize in making huge profits off of your situation...this is another great reason to use an auto buying service. We can save you thousands of dollars and help you get your credit re-established.

What if I want to lease a car...can your service help me with that?
Yes. As a full service company, we can also negotiate all aspects of a lease for you. Leasing is a great way to get the car you desire at an affordable payment, but can also be very tricky and is a huge profit center for the dealership. The monthly payment amount is determined by a variety of factors...our experienced staff is familiar with these, and will protect you so that you obtain the optimal leasing plan.
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Dealing With The Dealers

  What communications do I have with the dealership, and what do I do when I get there?
One of the great values in our service is that you will only deal with us all the way up until the point where we have found and pre-negotiated (based on your acceptance) the car of your dreams. When you ultimately visit that particular dealership to inspect and test drive the vehicle we have found for you, we strongly advise that you do not make contact with any dealership personnel until you have spoken with one of our agents. If the dealership knows you are emotionally attached to a vehicle it dramatically reduces our negotiation leverage with that dealer. We recommend not discussing with the dealer any details pertaining to our services...keep in mind that you are receiving your car lower than the dealership would like to sell the car for.

How is the paperwork handled with your service?
Once all the terms are agreed upon, we will then direct you to the dealer's representative, who will already be familiar with your file, and will be waiting for you at the dealership. You will then meet with the dealership's finance department to sign the necessary legal documents, tax, and licensing papers. The purchase, financing, or leasing documents will be in your name, and you will be registered as the owner of your new vehicle with the full manufacturer's warranty. You will then receive an orientation on your new or pre-owned vehicle and can start enjoying your new car. There should be no games, no hidden fees, everything is upfront, and please remember also...we never take ownership of the vehicle, we are only acting as your agent.

What about taxes?
The dealership will advise you of the exact details of registering your car with the Department of Motor Vehicles and paying sales tax for your respective city and state.
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Warranties

  Will I still qualify for all manufacturer's warranties, rebates, and special financing?
Yes. If buying a new car, you will get the factory warranty that comes from the manufacturer. You will also be eligible for any rebate, special incentives or manufacturers financing specials, if you qualify. If purchasing a pre-owned car, you will get the balance of any factory warranty that goes with the vehicle. If a dealership offers any other type of warranty, it will be posted on the Buyers Guide on the car. These warranties are backed by the dealership and not the manufacturer.

Can your service help me negotiate gap insurance and extended warranties?
Yes, we handle every aspect of the car buying process to help save you money.
   
 

Miscellaneous

  How does your company protect my privacy and personal information?
Our company takes your privacy and safeguarding your personal and financial information very seriously. We keep all personal information strictly confidential and we will never sell your information. We realize that you are putting your faith in us with your personal information, and we work very hard to maintain that trust and keep you protected. Our online merchant service provider is PayPal, the world's leading provider of secure online payment processing. Your payment processing will be secure and encrypted with 128-bit secure encryption. 128-bit encryption is the strongest, most secure form of encryption generally utilized in Internet browsers in North America. AnyCarAnyCity.Com will not sell, license, transmit or disclose this information outside of AnyCarAnyCity.Com or its affiliated companies unless (a) expressly authorized by you, (b) necessary to enable AnyCarAnyCity.Com contractors or agents to perform certain functions for us, or (c) required or permitted by law.
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